Moving In/Out
Guidance

Start of your tenancy

You are welcome to move into your house during normal office hours (weekdays 9am - 5pm - Friday to 4.30pm) from the start date of the tenancy onwards. Moving-in appointments can only be made for weekends if your tenancy starts on a Saturday or Sunday.

  • The damage deposit and first month’s rent must be paid before we can release your keys.
    • If you are already a tenant with WESP at the same or a different house we will contact you to arrange the transfer of your deposit to the new tenancy. 
  • Please bring some photo ID when collecting your keys.
  • For your own comfort and to protect the mattress please bring a high quality mattress protector.


First person to move in

Whoever is due to arrive at the house first must pre-book an appointment with our office, giving at least 3 working days notice. Please book early to get your preferred time.  During the appointment a member of WESP will carry out a moving-in inspection. Try to be present at this appointment, as you will be asked to check the contents and condition of the house. Anyone not present at this appointment must abide by the findings of this appointment. We cannot be responsible for the contents and condition of the house after the first person moves in.


The rest of the group

Other members of the group can collect their keys from the office from the following day onwards during normal office hours (9am - 5pm weekdays, 9am to 4.30pm on Fridays) . Please phone the office the day before to ensure that your keys will be ready for you and that a member of our team will be present.

We are unable to issue keys to anyone on your behalf unless you have provided written instructions by email at least 2 working days in advance. 

Inventory

An inventory of your house will be compiled to account for the contents and condition of the house. This will be issued to you by email. Please check it carefully and notify the office within 7 days if anything does not agree with your findings.  This document will be referred to at the end of your tenancy if any deductions are necessary from a damage deposit. 

 

End of your tenancy

Please plan ahead!  The house must be returned in a clean condition, with furniture returned to its original location. Please refer to the council's instructions and collection calendars (many of which are fortnightly) to ensure that all unwanted items are disposed of properly. Any waste which is not properly disposed of at the end of the tenancy will be removed at a charge of approximately £10 per black bin bag. 

  • Tenants must have left the property and removed all possessions and waste by noon on the last day of the tenancy.

Unless you have opted to book the same house for a further tenancy we will be unable to extend the tenancy. Please contact our office for availability elsewhere.

Due to the need to prepare your house for the next tenants we will be unable to store any possessions on your behalf. It is necessary to remove any abandoned items you will be charged for the cost of removal and disposal.

If you are NOT the last person to leave the house....

If you are moving out ahead of the rest of your group please clear, clean and lock your bedroom. Take photos of your room, mattress and communal spaces.  Ensure that your possessions and unwanted items are removed from communal areas including your share of kitchen cupboards and fridge/freezer space. Contact the office for instructions about where to leave your key. Ensure that your key is identified (ideally in an envelope)by your name and NOT the house address. You will be charged around £25 for keys which are not returned or identifiable by the end of the tenancy. 

Last person to move out

The last person to move out must pre-book a 'Moving Out' appointment between the hours of 9am - 5pm weekdays, 9am to 4.30pm on Fridays  unless your last day falls on a weekend with our office, giving at least 3 days' notice. Please book early to get your preferred time.

Take photos of your bedroom, mattress and communal spaces as a record that the rooms are clean and cleared. 
During the appointment a member of WESP will inspect the contents and condition of the house. Anyone not present at this appointment must abide by the findings which may affect your damage deposit so try to be there if possible!